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Privacy Policy
Privacy Policy - the basics
Privacy Policy | Newcastle Electrician & Solar Experts
At EC-LEC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our electrical, solar, or emergency services in Newcastle, Lake Macquarie, Maitland, and the Hunter region.
1. Who We Are
We’re a locally owned and operated electrical business based in Newcastle, NSW, offering eclectic solutions across residential, commercial, solar, and emergency call-out services. From modern solar installations to creative lighting solutions, we value quality, honesty, and transparency—in our work and in how we handle your information.
2. What Information We Collect
When you contact us, request a quote, or book a service, we may collect:
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Name and contact details (email, phone number, address)
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Property access information (for site visits or solar installs)
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Payment and billing information
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Website usage data (for performance and SEO tracking)
3. How We Use Your Information
We use your information to:
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Provide electrical or solar services you’ve requested
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Respond to enquiries, bookings, and emergency call-outs
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Send quotes, invoices, and service updates
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Improve our website performance and customer experience
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Comply with Australian legal and safety obligations
We do not sell or rent your personal information to third parties.
4. Website and SEO Tracking
Our website may use cookies, Google Analytics, and SEO tracking tools to improve performance and understand how visitors engage with our content. This helps us deliver more relevant services and grow our presence in Newcastle and the Hunter.
You can disable cookies in your browser settings if preferred.
5. Data Security
We take data protection seriously. All personal data is stored securely, and access is limited to authorised team members only. We implement safeguards to prevent unauthorised access, misuse, or disclosure.
6. Third-Party Links
Our website may contain links to partner sites or suppliers (e.g. solar manufacturers). We are not responsible for their privacy practices and recommend reviewing their policies.
7. Accessing or Updating Your Information
You have the right to request access to the personal information we hold about you and to correct it if necessary. Simply contact us via the details below.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, get in touch:
📍 Newcastle, NSW
📞 0422365058